Verizon Wireless Hit With Cellular Service Outage

UPDATE: Service in Arkansas has been restored.

(KFSM) — Phone go quiet? If you’re with Verizon Wireless, there’s a reason.

Residents in Northwest Arkansas and the River Valley reported a loss of LTE/cellular service Wednesday morning starting about 7:30 a.m. The outage affected areas in Oklahoma as well, including Tulsa, Oklahoma City and areas around Tahlequah, according to online tracker Outage.Report.

A Verizon Wireless spokesman released the following statement:

“We are aware of a service interruption affecting parts of Oklahoma and NW Arkansas. Our engineers are working to resolve the issue quickly.”

Service in Arkansas was restored about 8:30 a.m., but was still out in Oklahoma until about 2 p.m. Verizon later issued a statement as to the cause.

“Verizon Wireless experienced an interruption in service for customers in Oklahoma today. It was caused by the rare occurrence of two separate fiber cuts on different lines, impacting the redundancy built into our network. Engineers were able to resolve the issue and service was restored by 2 PM CT,” the company said.