911 Systems Restored In Three Counties

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RIVER VALLEY (KFSM) --  Several local counties reported early Sunday (July 19) that their 911 systems and land lines were not working.

The Franklin County Sheriff's Office reported on its Facebook page that it experienced issues with its 911 system and phone lines, but Sheriff Anthony Boen told 5NEWS that all lines were back in service by about 10 a.m.

While the lines were down, people were asked to call the Sebastian County Sheriff's Office at (479) 783-1051.

According to a news release, the Johnson County Sheriff's Office 911 system has been restored as of noon on Sunday.

"When an outage like this occurs, 9-1-1 calls are routed to another center that can still provide subscriber and location information, then relayed via phone or computer terminal to the Johnson County Dispatchers. This may cause a very short delay in getting the call out, but still provides the information that dispatchers need from the caller," Sheriff Larry Jones said in a statement.

He said the Alma Police Department answered calls and relayed information to the sheriff's office.

Logan County dispatchers said those who called 911 there would be rerouted to Yell County or Sebastian County, depending on which was closer. The county's nonemergency line, 963-3271, was working. Its 911 system is also operational now, according to dispatchers.

AT&T released a statement on the issue:

"Due to a fiber issue caused by another company, some AT&T customers in the Western Arkansas area may have experienced issues with emergency 911 services. Technicians worked as quickly as possible to resolve the issue and service is currently running normally. We apologize for any inconvenience."

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