UPDATE: Wal-Mart told Colorado Springs station KRDO that the company has spoken with the cashier and that his mother is alive.
The company also told KRDO that it reviewed surveillance video from the store. It did not find evidence of any yelling, or that Yore hugged the cashier.
There was some tension between the cashier and the customer in front of the Yore, the Wal-Mart spokesperson said, but it was due to a language barrier.
Yore has not posted a response to Wal-Mart’s claims as of Monday afternoon. However, on Saturday – a day after the video was posted – she wrote that she was reaching out Wal-Mart corporate because she wanted to track down the cashier and raise money for him.
ORIGINAL: A woman’s heartbreaking post about her shopping experience at Walmart has gone viral.
“No matter where we or, no matter what we’re doing. We are there for a reason.”
Facebook user Paige Yore says she was at the store waiting in line for about 20 minutes when she witnessed a young cashier having a hard time. As she stood there irritated, a female customer began yelling at the young man. “You suck at customer service. I don’t know how you ever got hired here,” said the female customer. Paige tried helping the woman bag her groceries so that she could get her out of the store.
After the woman attempted to pay for her purchase, her card declined. According to Paige, the woman really began yelling at the boy as if it was his fault. “Maybe you should just step aside and let us cash out. This young man is obviously having a bad day,” Paige told the woman.
She was right.
The young cashier stopped in his tracks and began crying. He came from the bagging area and began hugging Paige. He told her that his mother committed suicide that morning. He said he had to work because he has to pay rent and bills. “This woman is yelling at me and I don’t even have a mom anymore,” said the young man.
Paige began to cry and told him to hang in there. “Life is so hard and it’s going to be okay.”
The rude female customer stood there absolutely humiliated.
Paige says she gave him all of the money out of her purse.
“That just showed me that no matter what, even if you’re customer service sucks, even if whatever happened, somebody is rude to you, don’t jump down their throat because they are fighting a battle that none of us knows about.” She continued. “We have to be thankful to be alive and treat other people like you want to be treated.”