Arkansas Verizon Customers Facing Services Outages, Service Now Restored

UPDATE: Verizon has told 5NEWS the outage was fully resolved.

FAYETTEVILLE (KFSM) — Verizon customers in Northwest Arkansas and the River Valley are experiencing service outages.

According to Verizon's website, the outages began around 3 p.m. Friday (Sept. 20).

The company sent the following statement to 5NEWS:

"Our engineers and technicians have been working closely with our vendor partners to repair the fiber cuts impacting service for our customers in Arkansas. That work is well underway and significant progress has been made and sites are restoring. Work continues in earnest and we won’t stop until all sites are fully restored."

As of 5 p.m., 73% of cell service and 2% of internet service is down.

The University of Arkansas Police Department released the following statement:

"Please be aware that Verizon is experiencing a large outage in multiple areas across the US and in Arkansas including Northwest Arkansas. Outgoing calls including 911 calls as well as messages may not get out during this time.In lieu of cellular data being used for Verizon users, we can be reached if you are connected to WiFi via iMessage, Facebook Messenger, and texting apps. You can also use another cell phone that is not through Verizon or a landline.Our 911, main lines, nor text lines are effected by this."

According to a local Verizon store, there is a nationwide outage at the moment and there is no timeline on when it will be repaired.

The public information officer for Verizon says the Little Rock outages does affect Northwest Arkansas and River Valley customers.

The company also experienced an outage in August of this year.

Click here to view the outage map or report a problem.

Stay with 5NEWS for more information on this developing story.

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