FORT SMITH, Ark. — A Fort Smith woman called 911 for help after a car accident, instead, she was met with profanity and laughter from a dispatcher on the other line.
Fort Smith Police Chief Danny Baker launched an investigation into the call, which ended Friday (April 17) with a dispatcher being terminated.
Listen to the call:
This is the second time within a year the Fort Smith 911 Call Center has been under fire.
Chief Baker released this statement on the incident:
"I take no pleasure in making this determination. But the public expects more from us than what was heard on that call, as they should," Chief Baker said. "I thank the CTO for her many years of service, but I have asked the people of Fort Smith to be kind to one another, especially during these unprecedented and uncertain times. It is imperative for me to hold my employees to that same standard. We are doing good things here every day. The overwhelming majority of the 217 sworn and non-sworn personnel of the Fort Smith Police Department come to work with an attitude and a spirit of service and community every day and I appreciate them very much."